FREE DOMESTIC SHIPPING + EASY RETURNS • question? call (928) 421-1102

FAQs

Q: What is the best way to CONTACT you?
A: I can easily be reached by phone at (928) 421-1102 - call or text is fine. You can also email me at contact@rosakilgore.com

Q: Do you offer CUSTOM design services?
A: Generally I do not offer custom design services. If you see something you like, but prefer a different pearl or stone let me know. If I have the parts, then I'll be happy to switch something out for you.

Q: How do you CREATE the jewelry?
A: With the exception of chains and findings, I make my own metal parts, which are stamped with a maker's mark. The parts are then cast using the lost wax casting method. My stones and pearls are sourced from reputable dealers, many of whom I have been working with for years.

Q: How often do you create NEW DESIGNS?
A: I release two new collections a year, one in the Spring and one in the Fall. But I also create new designs all year long and roll them out in limited edition quantities through a monthly website update.

Q: What about SHIPPING?
A: I ship twice a week, on Tuesdays and Fridays. Most items will ship within one shipping cycle, meaning if you order on a Saturday your piece will ship on Tuesday. Items are shipped First Class in a bubble mailer using the United States Postal Service. Domestic shipping is FREE, and international is $18.

Q: Do you offer GIFT WRAPPING?
A: All jewelry is shipped ready to give! So, whether that new necklace is a gift for yourself or someone else, you don't need to worry about a thing- except maybe putting the package into a gift bag.

Q: How do I CARE for my jewelry?
A: Rosa Kilgore jewelry pieces have an oxidized finish to highlight texture. A soft polishing cloth will keep your jewelry sparkling. Please do not use jewelry dipping solutions as they will remove the intentional patina.  To prevent tarnish, store jewelry in a box or bag.

Q: How do you handle RETURNS and REPAIRS?
A: I offer a satisfaction Guarantee. If you don't absolutely love your jewelry when it arrives for any reason, just send it back within 7 days of receipt for a full refund. (pretty sure you're going to love it though) Please note: items must be in their original condition.

Repair fees vary, please contact us for a quote. If an item is damaged due to normal wear and tear, I will repair it free of charge within one year of purchase date. 


Q: What is your PRIVACY policy?
A: I will only use your information to send you updates and for discounts and coupons. I will never share it.

CLICK HERE for POLICIES